TERMS & CONDITIONS

Effective Date: 28th May 2021

THE AGREEMENT: The use of this website and services on this website provided by http://www.route-electrical.co.uk (hereinafter referred to as “Website“) are subject to the following Terms & Conditions, all parts, and sub-parts of which are specifically incorporated by reference here. This Agreement shall govern the use of all pages on this website and- any services provided by or on this Website (“Services“).

  • DEFINITIONS
  1. Agreement” refers to this Terms and Conditions and the Privacy Policy and other documents provided to you by the Website; 
  2. Service” or “Services” refers to any service shown below, which we may offer from our Website.
  3. User”, “You” and “your” refers to the person who is accessing the website for taking or availing any service from us;
  4. We”, “us” and “our” are references to Route Electrical Ltd;
  5. User”, “You”, “Your” refers to the person who is accessing the website for taking or availing any service from us;
  6. Customer” refers to the users, accessing the Website for taking or availing services available on the website;
  7. Electrician” or “Engineer” refers to the users registered with the Website for offering Electrical services to the customers through the Website;
  8. Website” shall mean and include http://www.route-electrical.co.uk and any successor Website of the Company or any of its affiliates;
  9. “Parties” Collectively, the parties to this Agreement (We and You) will be referred to as Parties.
  • ASSENT & ACCEPTANCE

By using the Website, you warrant that you have read and reviewed this Agreement and that you agree to be bound by it. If you do not agree to be bound by this Agreement, please leave the Website immediately. We only agree to provide the users of this Website and Services to you if you assent to this Agreement.

  • SERVICE

Based in London, we are your go-to expert for Electric solutions! From electrical installation through to full house rewire or an office electrical renovation!

  • AGE RESTRICTION

You must be at least 13 (Thirteen) years of age to use this Website or any Services contained herein. By using this Website, you represent and warrant that you are at least 13 years of age and may legally agree to this Agreement. We assume no responsibility or liability for any misrepresentation of your age.

  • REGISTRATION

For accessing the Website and using its Resources, you may be required to provide specific information and to create a user ID and password to establish an account.

You accept that the details you provide about establishing an account are correct and that you will keep your details up-to-date. You are responsible for the security of all of your user names, passwords, and registration information (such as unique account identifiers or historical billing information), and you are solely responsible for any use (authorized or not) of your accounts. You agree to notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your user names and passwords at any time with or without notice.

  • ABOUT THE SERVICE

We act as an aggregator and provide you a platform where our registered engineers will provide electrical services to the customers that have been designed to save your time and money. We strive to provide you with the information you need to make an informed choice on which good/or service best suits your needs.

We accept no responsibility for any loss, damage, or death that happens during and after the service. User shall indemnify us for all claims and liabilities arising out due to use of the website by the user, including costs and expenses incurred.

  • SERVICE FEE QUOTATION

Please complete our service quote form and press ‘GET A FREE NO OBLIGATION QUOTE’ to provide you the Estimate of the Cost.

If you are unable to complete and send our Services Price Quote Form below, you can contact us through email or call.

Engineer Visit Service: For availing Engineer visit service, once your booking is approved, the Engineer will meet you at the designated place at the agreed-upon time as per the specification provided by you. The Engineer will begin to render agreed-upon services immediately or as soon as possible. You will confirm your security phrase with your Engineer at the meeting point.

If the Individual meeting you does not know the security phrase, he or she may be impersonating your Engineer, there for you should refuse their service. Please call us immediately if this happens.  

Not Allowed: You agree that the Engineer can refuse to render services to you for reasons that include but are not limited to you being unfit to engage in services, disrespectful to the Engineer’s staff, infected with a contagious virus or disease, etc.

  • PAYMENT
  • All the payment for any service available on the website shall be governed by our terms and conditions.
  • For purchasing any service available on the website, the User shall be required to fill out a contact form or order form for making an order of any service.
  • While providing your details you must be careful and warrant that the details provided are true and accurate.
  • Payment mode shall be:
    • Online: Credit Cards, Debit Cards, Internet Banking
    • PayPal
  • You must notify us instantly if any particulars are inappropriate. If  your payment has not been accepted you will be informed of this in writing along with the reason.
  • We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
  • We take customer feedback very seriously and use it to constantly improve our quality of service.
  • REFUND POLICY

Our general policiy is that YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR PAYMENT AT ANY TIME

You can contact us for any issue, all refund-related issues are assessed by our customer support team case by case and auctioned accordingly if you are unhappy with our services then you will get a refund. Please contact us through our email at info@route-electric.co.uk

  • GENERAL CONDITION
  • We do not guarantee the accuracy, completeness, validity, or timeliness of the information listed by us.
  • We make material changes to these terms and conditions from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.
  • The website is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they apply to the Service.
  • INTELLECTUAL PROPERTY

You agree that the Website and all Services provided by us are the property of Route Electrical Ltd, including all copyrights, trademarks, trade secrets, patents, and other intellectual property (“Our IP”). You agree that we own all rights, title, and interest in and to Our IP and that you will not use Our IP for any unlawful or infringing purpose. You agree not to reproduce or distribute Our IP in any way, including electronically or via registration of any new trademarks, trade names, service marks, or Uniform Resource Locators (URLs), without express written permission from us.

  1. a) To make the Website and Services available to you, you hereby grant us a royalty-free, non-exclusive, worldwide license to copy, display, use, broadcast, transmit and make derivative works of any content you publish, upload, or otherwise make available to the Website (“Your Content”). We claim no further proprietary rights in your Content.
  2. b) If you feel that any of your intellectual property rights have been infringed or otherwise violated by the posting of information or media by another of our users, please contact us and let us know.
  • ACCEPTABLE USE

You agree not to use the Website or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website or Services in any way that could damage the Website, Services, or general business of the ROUTE-ELECTRICAL.CO.UK

  1. a) You further agree not to use the Website or Services:
  2. I) To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
  3. II) To violate any of our intellectual property rights or any third party;

III) To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;

  1. IV) To perpetrate any fraud;
  2. V) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
  3. VI) To publish or distribute any obscene or defamatory material;

VII) To publish or distribute any material that incites violence, hate, or discrimination towards any group;

VIII) To unlawfully gather information about others.

  • ASSUMPTION OF RISK

The Website and Services are provided for communication purposes only. You acknowledge and agree that any information posted on Our Website is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between you and us. You further agree that your purchase of any of the products on the Website is at your own risk. We do not assume responsibility or liability for any advice or other information given on the Website.

  • REVERSE ENGINEERING & SECURITY

You agree not to undertake any of the following actions:

  1. a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website or Services;
  2. b) Violate the security of the Website or Services through any unauthorized access, circumvention of encryption or other security tools, data mining, or interference to any host, user, or network.
  • INDEMNIFICATION

You agree to defend and indemnify us and any of our affiliates (if applicable) and hold us harmless against all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to your use or misuse of the Website or Services, your breach of this Agreement, or your conduct or actions. You agree that we shall be able to select its legal counsel and may participate in its defense if we wish.

  • EXCLUSION OF LIABILITY

You understand and agree that we (A) do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us or any third parties; and (B) shall not be responsible for any materials posted by us or any third party. You shall use your judgment, caution, and common sense in evaluating any prospective methods or offers and any information provided by us or any third party.

Further, we shall not be liable for direct, indirect consequential, or any other form of loss or damage that may be suffered by a user through the use of the http://www.route-electrical.co.uk. The website including loss of data or information or any kind of financial or physical loss or damage.

In no event shall Route Electrical Ltd, nor its Owner, directors, employees, partners, agents, suppliers, or affiliates, be accountable for any indirect, incidental, special, eventful, or exemplary costs, including without limitation, loss of proceeds, figures, usage, goodwill, or other intangible losses, consequential from (i) your use or access of or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content attained from the Service; and (iv) unlawful access, use or alteration of your transmissions or content, whether or not based on guarantee, agreement, domestic wrong (including carelessness) or any other lawful concept, whether or not we’ve been aware of the possibility of such damage, and even if a cure set forth herein is originated to have futile of its important purpose.

  • SPAM POLICY

You are strictly prohibited from using the Website or any of our’s Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

  • THIRD-PARTY LINKS & CONTENT

We may occasionally post links to third-party websites or other services. You agree that we are not responsible or liable for any loss or damage caused as a result of your use of any third-party services linked to Our Website.

  • MODIFICATION & VARIATION

We may, from time to time and at any time without notice to you, modify this Agreement. You agree that we have the right to modify this Agreement or revise anything contained herein. You further agree that all modifications to this Agreement are in full force and effect immediately upon posting on the Website and that modifications or variations will replace any prior version of this Agreement unless prior versions are specifically referred to or incorporated into the latest modification or variation of this Agreement.

  • ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Parties concerning all use of this Website. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website.

  • SERVICE INTERRUPTIONS

We may need to interrupt your access to the Website to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Website may be affected by unanticipated or unscheduled downtime, for any reason, but that we shall have no liability for any damage or loss caused as a result of such downtime.

  • TERM, TERMINATION & SUSPENSION

We may terminate this Agreement with you at any time for any reason, with or without cause. We specifically reserve the right to terminate this Agreement if you violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of us or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If you have registered for an account with Us, You may also terminate this Agreement at any time by contacting Us and requesting termination. At the termination of this Agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.

  • NO WARRANTIES

You agree that your use of the Website and Services is at your sole and exclusive risk and that any Services provided by Us are on an “As Is” basis. We hereby expressly disclaim all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose- and the implied warranty of merchantability. We make no warranties that the Website or Services will meet your needs or that the Website or Services will be uninterrupted, error-free, or secure. We also make no warranties as to the reliability or accuracy of any information on the Website or obtained through the Services. You agree that any damage that may occur to you, through your computer system, or as a result of the loss of your data from your use of the Website or Services is your sole responsibility and that we are not liable for any such damage or loss.

  • LIMITATION ON LIABILITY

We are not liable for any damages that may occur to you as a result of your use of the Website or Services, to the fullest extent permitted by law. This section applies to all claims by you, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.

  • GENERAL PROVISIONS:
  1. DISPUTE RESOLUTION: If a dispute arises between you and the website www.route-electrical.co.uk, our goal is to resolve such a dispute quickly and cost-effectively. Accordingly, you and mobile application agree that we will resolve any claim or controversy at law or equity that arises between us out of this Agreement or the website and mobile application Services (a “Claim”) following this section entitled “Dispute Resolution.” Before resorting to these alternatives, you agree to first contact us directly to seek dispute assistance by going to Customer Service.
  1. ARBITRATION OPTION: For any claim arising between you and route-electrical.co.uk (excluding claims for injunctive or other equitable relief), the party requesting relief may elect to resolve the dispute cost-effectively through binding non-appearance-based arbitration. A party electing arbitration must initiate such arbitration through an established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration will be conducted by telephone, online, and/or be solely based on written submissions, the specific manner will be chosen by the party initiating the arbitration; (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties, and (c) if an arbitrator renders an award the party receiving the award may enter any judgment on the award in any court of competent jurisdiction.
  1. JURISDICTION, VENUE & CHOICE OF LAW: The terms herein will be governed by and construed under the laws of England and Wales without giving effect to any principles of conflicts of law. The English Courts shall have exclusive jurisdiction over any dispute arising from the use of the Website.
  2. ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased, or otherwise transferred in whole or part by you. Should this Agreement, or the rights granted hereunder, be assigned, sold, leased, or otherwise transferred by us, the rights and liabilities of the ROUTE-ELECTRICAL.CO.UK will bind and inure to any assignees, administrators, successors, and executors.
  3. SEVERABILITY: If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such a condition, the remainder of this Agreement shall continue in full force.*
  4. NO WAIVER: If we fail to enforce any provision of this Agreement, this shall not constitute a waiver of any future enforcement of that provision or any other provision. Waiver of any part or sub-part of this Agreement will not constitute a waiver of any other part or sub-part.
  5. HEADINGS FOR CONVENIENCE ONLY: Headings of parts and sub-parts under this Agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this Agreement.
  6. NO AGENCY, PARTNERSHIP, and OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the Parties as a result of this Agreement. No Party has any authority to bind the other to third parties.
  7. FORCE MAJEURE: We are not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature, and natural disasters, and other acts which may be due to unforeseen circumstances.
  8. ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under this Agreement, including e-mail or fax. For any questions or concerns, please email us at the following address: info@route-electrical.co.uk.

DISCLAIMER

This Disclaimer forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Disclaimer at any time.

The information contained on this website is for general information purposes only. The information is provided by route-electrical.co.uk (“ROUTE ELECTRICAL LTD.” or “we”).

We shall not be liable for direct, indirect consequential, or any other form of loss or damage that may be suffered by a user through the use of the www.route-electrical.co.uk Website or our services, including loss of data or information or any kind of financial or physical loss or damage.

 

General:

The website, its content, and service are provided on an “as is” and “as available” basis without any warranties of any kind, including that the website will operate error-free or that the website, its servers, its content, or its service are free of computer viruses or similar contamination or destructive features. Although we seek to maintain safe, secure, accurate, and well-functioning services, we cannot guarantee the continuous operation of or access to our services, and there may at times be inadvertent technical or factual errors or inaccuracies.

 

  1. No warranties.

We specifically (but without limitation) disclaim

  1. Any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement; and
  2. Any warranties arising out of course-of-dealing, usage, or trade. You assume all risk for any/all damages that may result from your use of or access to the services. We shall not be responsible for the loss of, damage to, or unavailability of any information you have made available through the services, and you are solely responsible for ensuring that you have backup copies of any information you have made available through the services.

 

  1. No guarantee of accuracy.

We do not guarantee the accuracy of and disclaim all liability for, any errors or other inaccuracies in the information, content, recommendations, and materials made available through the services.

 

  1. No warranties regarding third parties. We make no representations, warranties, or guarantees, express or implied, regarding any third-party service or advice provided by a third party.

 

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at info@route-electrical.co.uk.

 

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